Customer Service Advisor

Job Title: Who is New England Seafood International?

New England Seafood International (NESI) was established in 1991 and is an importer and processor of premium fresh and frozen sustainable fish and seafood. NESI employs circa 650 people across two sites in the UK and imports a wide range of wild and farmed fish and shellfish from all around the world. We are part of the Sealaska Corporation, an Alaska Native corporation formed in 1971 and which is owned by 22,000 Tlingit, Haida and Tsimshian shareholders, who are all bloodline descendants of the first settlers to the Americas.
Our vision is to “show people how to enjoy fish every day” and we pride ourselves on our supply chain integrity, sustainable sourcing and high-quality product. Our values run through our business and are Respect, Customer Care, By Learning We Grow, Team Spirit and Integrity.

Title: Customer Service Advisor
Reports to: Customer Service Team Leader
Location: Chessington, Surrey KT9 1TW
Salary: Up to £25,000 DOE
Shift pattern: 4 on 4 off Day shift
Hours: 06:00am – 06:00pm
Accountabilities – what will I learn and be trained in
The role of a Customer Service Advisor is to ensure that their day-to-day tasks are
completed accurately and efficiently and to enhance customer relations with a
“happy to help & go the extra mile” attitude. Building, enduring and value adding
relationships with customers is paramount to our success and this role will be central to
fulfilling the customer experience.
You will need to have good computer skills as you will be working on computerised
order processing and invoicing systems as well as a confident and polite telephone
manner. The role will be central to the interaction between the customer and your
commercial, operations and finance colleagues. Order taking and processing through
to raising accurate and timely customer invoices will form critical components of the
role, but the right individual will bring so much more to the team and the joii culture as
we continue evolve.
Accountabilities:

• Processing customer orders & communicating conformation by return
• Confirming orders dispatched by our production team daily
• Invoicing customers
• Ensuring customer queries and dealt with and responded to in a timely manner
• Working with and supporting other functions within the joii Foodservice division of

New England Seafood

• Reporting to a Customer Service Team Leader
• Working as a team with colleagues on the Customer Service Desk
• The Service Desk operates 6am till 8pm and lines are open to customers 8am to

8pm 7 days a week, and all advisors work shift patterns
What experiences, knowledge and capabilities do I need to
demonstrate?
To be successful in this role you should be able to demonstrate recent experience in a
similar role, preferably from a fast-paced manufacturing environment, coupled with
strong technical and food safety knowledge.
Required:

• Preferable if you have had previous experience in:
• Working with customers over the phone
• Resolving customer queries
• Good computer skills incorporating fast key entry
• A good working knowledge of Microsoft packages with particular regard to Excel
• Outlook and Word
• Some knowledge of the Sage 500 accounting system would be an advantage
• Ability to prioritise your workload
• Excellent communication skills both verbal and written

Benefits:

• 20 days holiday, including bank holidays (pro rata) increasing by 1 day per year

up to 25 days

• Pension 5% employee contribution 3% employer contribution
• Life Insurance: 3 x annual salary
• Employee Assistance Programme
• Cycle to work scheme
• Staff discount on products
• Unlimited Refreshments
• On-site parking
• Referral Programme
• Sports & Social Fund

Salary: $25,000.00

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